Returns and Refunds

If for any reason you are not completely satisfied with your purchase from our website, please notify us at or call 01483 273777 within 14 days to arrange a return. It must be returned in it’s original condition with proof of purchase.

  • re-package the product(s) in their original boxes along with the despatch note (or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
  • make sure you wrap the package securely;
  • Please address the parcel to Manns of Cranleigh (address below).


Manns of Cranleigh

101-105 High Street
Surrey GU6 8AY

If the goods are returned due to an error made by us or if the goods are faulty, we will replace where possible or refund the cost in full (including the purchase price of the goods and original delivery costs). However, if the goods are returned for any other reason, we will only refund the purchase price paid for the goods excluding the original delivery costs and you will need to pay for the return delivery costs.

If a non-faulty product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Refunds will only be made once the returned products are received by us.

Please note, items purchased from our website can only be returned directly to us and not to other concessions, stockists or other shops.

This returns policy does not affect your statutory rights.