Returns and Refunds

If for any reason you are not completely satisfied with your purchase, please notify us at shop@mannsofcranleigh.com or call 01483 273777. For a full refund you will need to return the products within 14 days, with the original receipt and the item must be in the original condition of purchase. You have 28 days for an exchange or credit note, with the original receipt and the item must be in the original condition of purchase.

If the goods are returned due to an error made by us or if the goods are faulty, we will replace where possible or refund the cost in full (including the purchase price of the goods and original delivery costs). However, if the goods are returned for any other reason, we will only refund the purchase price paid for the goods excluding the original delivery costs.

If a non-faulty product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Refunds will only be made once the returned products are received by us.

This returns policy does not affect your statutory rights.