Returns & Refunds
If for any reason you are not completely satisfied with your purchase from our website, please notify us at email@example.com or call 01483 273777 within within a reasonable time (usually 28 days from delivery) to arrange a return.
We will then arrange to have the package(s) collected by a nominated carrier and delivered to us. After contacting the customer services department you need to:
- re-package the product(s) in their original boxes along with the despatch note (or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
- make sure you wrap the package securely;
- label the package(s) with your SagePay reference number and collection reference number that will be supplied to you by the customer service representative. There is no need to address the parcel.
If the goods are returned due to an error made by us or if the goods are faulty, we will replace where possible or refund the cost in full (including the purchase price of the goods and original delivery costs). However, if the goods are returned for any other reason, we will only refund the purchase price paid for the goods excluding the original delivery costs and you will need to pay for the return delivery costs.
If a non-faulty product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
Refunds will only be made once the returned products are received by us.
Please note, concession items purchased from our website can only be returned directly to us and not to other concessions, stockists or other shops.
This returns policy does not affect your statutory rights.